RETURNS
Request a return within 30 days of delivery.
A return request for an eligible Da Fit smartwatch order may be submitted within 30 days of delivery. Contact support before sending a product so the order and return route can be confirmed.
Last updated: August 11, 2026
How to request a return
Email service@dafit.life within 30 days of delivery. Include the order email, watch model, delivery date, reason for the request, and clear photos or video when the request concerns product condition.
Wait for support to confirm eligibility and provide return instructions before sending the product. Unapproved parcels may not reach the correct return destination.
Return condition
Keep the watch, strap, charger, packaging, and supplied accessories together while the request is reviewed.
Eligibility can depend on the reason for return, product condition, completeness, and the evidence supplied. Support will explain the applicable next step for the specific order.
Refund review
After an authorized return is received and inspected, support will confirm the outcome to the order email. Approved refunds are returned through the original payment method; bank or payment-provider processing time can vary.
Damaged, incorrect, or missing items
Contact support as soon as possible with the order details and package evidence. Keep the shipping label and packaging until the case is resolved.
NEED HELP?
Contact the official Da Fit support team.
Include the order email or device details that relate to your question. Do not send full payment-card information by email.